Performance details for the selected date range

Overtime performance for clicks, cost and revenue for the selected date range

Market breakdown for CTR, CVR, CPC and CPR (for markets with ad impressions higher than 100) for the selected date range

Last 12-months performance overview

Last 3-months performance overview

Performance details for each active placement per month (for the last 12 months)

If the TrustYou integration is missing for a property, upon selecting the review Interaction template, a message will pop up with this information.

The user can still proceed to building the Interaction; however, they will not be able to publish the Interaction, until an approved integration is in place. (They can only save the interaction as a draft.)

On the Interaction draft overview page, the integration status will be shown.

In case the TrustYou integration request is not submitted yet and the Interaction is built and saved as draft, you can request integration from the Interaction draft overview page as well.

An online Interaction displays on a website when it is successfully synced to the Hotelchamp back-end. When, for any possible reason, this sync does not happen, or is broken, the Interaction’s “state” changes to “not live”. It is possible to re-sync the Interaction.

Pagination is added to the Interactions overview to display only 10 Interactions per page.

It is now possible to expand an Interaction (to see more details and all possible action buttons) when clicking on any spot on the row (instead of previously only clicking on the arrow).

Review (based on TrustYou integration)

“Book Now” button

And a second button to manually trigger another Integration to show.

Updated main navigation menu panel (grouping and namings)

Updated property switcher window UI

New interaction builder experience

Possibility to add personalisation conditions to each interaction, in addition to using pre-built audiences

New and clearer personalisation (AKA audience) building UI

New “Integrations” page

The dashboards are broken into 3 main sections (tabs): Overview, Interactions, and Properties (only for chain accounts that need a property-based breakdown of performance)

Under the “Overview” tab, you can find:

Under the “Interactions” tab, you can find detailed performance data for each online interaction of the selected property. In the case of chains, in the main branch, this tab will show the performance data based on parent interactions (AKA campaigns).

Updated reporting for Hotelchamp Metasearch has been released. In these new reports, you can see all of your Metasearch metrics, including new metrics like CTR, CVR, CPC and CPR by market.

In the reports, you can now select and compare custom date periods and filter results by placement (GHA and Google Ads) and by property (if multiple properties).

Reports are updated daily and can be accessed at any time.

5 new designer website templates have been added to the Hotelchamp eCommerce website template library.

The new templates, Voyage, Beyond, Roam, Haven and Escape are available in both single and multi-page sites.

In Interactions, for the button component, under the button action option of “Follow the link”, you can select to open the link in the same tab (redirect the user) or open it in a new tab.

In Audiences, under “Advanced page conditions” group “CRM datalayer” condition is added.

You can define the data layer property and the value to be compared to.

This can be used to set targeting rules based on users’ profile data like membership level, date of birth, last stay dates in the hotel, etc. (depending on the data stored and available).

For Convert Interactions, in the rich-text component, it is now possible to have a font selection drop-down list in the interaction builder. This will allow you to apply a selected font to a selected part of a text in the rich-text editor.

For configurations, in Admin > Theme Settings > Fonts, in the newly added rich-text fonts section the necessary fonts can be added.

In Interactions, for the button component, depending on the button action selected (Close or Follow the link) a corresponding event will be tracked; i.e. “Close” will fire a close event to Google Analytics, and “Follow the link” will send a click event.

Rate Beat has been added to the Templates Library. For this Interaction, a list of discount rates and their corresponding promo codes can be defined in the interaction builder.

If the direct channel is undercut by OTAs, the first (lowest) discount rate that will match or beat the lowest OTA price will be applied to the direct price.

In the interaction, the website visitor will see a discounted direct price and a promo code that can be applied or copied to the payment page.

Note: If the direct price is still higher than OTA prices after applying any of the discount rates defined in the interaction builder, the interaction will not be triggered.

Note: If the direct price is lower than the OTA prices without the application of a discount rate, the Rate Beat interaction will be almost similar to the price comparison interaction.

For eCommerce customers, it is now possible to reset a website template and select a new one. Once confirmed to reset, all the information of the existing website will be deleted and they can restart from the website template selection step.

Users can reset their website template from the Home page, website overview section.

Note: The website template can be reset only before the website is published.

The saved search interaction logic is updated to make it possible to trigger the interaction higher in the booking funnel (with just the check-in and check-out dates entered by the users) based on the URL targeting settings.

An email input field is added to the saved search interactions, which will be auto-filled if the user’s email address is known (provided in the booking engine form). Otherwise, the user should enter the email address manually and consent to save their search and receive an email.

For unknown variables (not provided by the user, e.g. room type or price) the default values set in the email template will be displayed in the email.

Saved search email templates used to be created per property (branch); i.e. each property could have only one saved search email template (with multiple languages, where necessary).

The structure for saved search email templates are updated, and now each property (branch) can have multiple saved search email templates, and an interaction ID can be linked to each template.

It is now possible to request integration and fully set up a review interaction (based on TrustYou integration) in the platform, for customers that do not yet have an integration in place.

In Interactions, when selecting a TrustYou-based interaction template, the user can submit a request for integration with TrustYou for the property (branch).

The request status can be checked in Admin, Settings.

The review interaction can be customized and created only once the TrustYou integration request is approved.

In Interactions, it is now possible to duplicate interactions (both parent and property), which will copy the design and targeting settings of the original interaction and create a new interaction. The action is added to the drop-down list of interactions edit button.

Quickly and easily find the template you need with new filters in the Template Libary. Filter by device type, purpose, offer type, pages and guest segment.

Our mission is to help you get closer to your guests—and part of this means helping you with engaging and interacting with your website visitors. We've chosen the name "Interactions" with a focus on the human experience behind the website visit.

Master or chain tools are now "Parent interactions".

URLs that contained the outdated terms for this structure have been updated.

In Admin, Theme Settings, a new “Design” tab is added where for each website the overall design styles (background colour, font colour, etc.) can be set up. The settings will be applied to the corresponding component in the interaction. This feature will help to reduce the manual work of making design style setups per each interaction.

Once a new version of the platform is deployed on production, logged in users will be notified with a message and will be asked to refresh the page to load the changes and new version.

In Interactions, Online Interactions, the published state of the online interactions (live or in-preview) will be displayed in a separate column. The preview link (and thus, the Hotelchamp debugger) will be accessed with a button that will be always available (even if all the interactions are published live).

The value set for “Overall corners” in Theme settings, Design of a website is now also applied to the inline interactions of that website.

Interactions now fully support the right-to-left languages. When creating an interaction, and you select an RTL language (right to left language, e.g. Arabic or Hebrew) all components in all types of interactions are aligned as it would be correct for these languages; i.e. the bullet points (lists), close button position, tables, countdown timer are adjusted and realigned accordingly.

The support is also added to all text input fields in the interaction setting windows.

In Interactions, it is now possible to move Online in-preview interactions to Offline directly with a corresponding action added to the drop-down list (instead of previously having to publish these interactions live first and then move them to offline, or edit and then save them as draft).

For inline messages, it is now possible to define the top and bottom margins in the widget setting panel. With the set up made, the interactions will have the correct paddings from the existing elements on your hotel's website.

In Theme Settings, for custom fonts, it is now possible to add multiple font URLs per font family created. Thus, you can add the links of the font family for different browsers. Per browser, the first one loaded will be executed.

The rich-text component in interactions is now more customisable; i.e. a colour picker is added to the rich-text editor window which makes it possible to have custom colours for selected text sections. Note: The default text colour is still defined by “Font Colour”, and the new colour picker is to set the colour for the selected text section on top of the default one.

In the new interaction builder, new support is implemented for Simplified Chinese (zh-hans) and Traditional Chinese (zh-hant) languages. The languages can be selected from the language dropdown menu in the interaction edit page. For websites with mentioned languages, the correct interaction with correct language will be displayed.

For mobile messages, in the “Minimize” view icon editor, vertical and horizontal offset setting fields are added. This makes it possible to make the icon positioning more customisable (in addition to the general four positions available in the drop-down menu), and addresses the issue of minimised interaction icons covering important elements on a website.

The property name has been added to the Demand Products which can now help users identify the right data for the right property in an export. This can also be achieved by editing the title of the export while setting up a schedule.

In order to make it possible to have different font settings for different languages, in Theme Settings, you can create a language group (and select the included languages) and define the font styles that should be applied to those languages in interactions.

We've updated our monthly reports to give you more insight into your interaction and website performance.

The number of voucher requests and promo code copies

Revenue % changes per interaction compared with the previous month

The number of bookings and revenue after widget interactions

Total interaction results for the past 12 months

Using the Hotelchamp geo-targeting audience conditions, it is now possible to target 107,111 cities, 3,409 regions and 249 countries.

Email addresses from voucher requests (with permission) will appear in Leads (in menu Interactions → Leads). Users can download email addresses from now on in a CSV file (and e.g. upload in their CRM).

The queries in the conversion insights dashboard have been optimised and updated, so the loading time for this dashboard has improved.

Used by Hotelchamp team in account set-up.

All colours for room-type demand and day of the week demand are aligned.

Session title is changed into ‘Room Type Searches’ and date for room type demand.

The settings have moved under the website form in the Admin panel. Looker is now connected to a website and not a user.

Property URLs are for identifying properties on centralised chain websites.

Used for reporting and Demand Tracker set up.

Date filter enables the user to select specific dates or date ranges.

Column titles in the demand tracker table are now auto-sized to fit the screen.

Main domain shows aggregated results on parent level (the grand total of all website date searches).

When switching to a specific property of that chain, you will see the demand tracker with date searches only for that property.